Whenever you create your HTML email campaign in Suite26 or download your own predesigned email template, always make sure you have a plain text version created as a backup.

Why create a plain text version?

1. Mail Client spam filters are much more likely to filter an email that does not include a plain text version as well as the HTML version.
2. Some people prefer plain text and have their mail client settings configured to only display plain text. No plain text version = blank email.
3. Some mail clients and mobile devices cannot display HTML emails.

How it works

When you create both an HTML version and a plain text version of an email, Suite26 will automatically send the email as one combined email. If a recipients’ email client can read HTML, they receive the HTML version, but if the recipient’s email client cannot read HTML, then they receive the plain text version and not a blank email.

How to create your plain text version

After you have finished putting the finishing touches to your HTML version of the email, simply highlight all the content (select All) and press copy. Then click on the Plain Text Content tab, and paste it in. This will insert all the text content in a plain text version without your graphics and using minimal formatting.

For more information or help with creating your plain text version, please call 0845 313 0912.

Following on from our improvements to the contact export functionality, we have now updated the contact import with some new features:

• New 4 stage process.
• Progress bar while file uploads into the system.
• Create a contact group at the same time as importing.
• Indicate the first row in your file contains headers.
• Update your existing contacts using the import process.
• Additional options regarding blank and/or invalid e-mail addresses.
• View import errors.
• Recent history of contact imports.

For full instructions, please see our help article on importing contacts into Suite26 from a text file.

It is now possible to specify which version of your e-mail campaign (TEXT or HTML) you wish the View Online link to display.

The default view online link as shown below will always take the recipient through to whichever version they received (TEXT or HTML):

[viewonline]Click here to view this e-mail in your web browser[/viewonline]

To override this default behaviour, just edit the code as show below:

[viewonline:HTML]Click here for the HTML version in your web browser[/viewonline:HTML]
[viewonline:TEXT]Click here for the TEXT version in your web browser[/viewonline:TEXT]

For more details please see our help article about adding unsubscribe and view online links to your e-mail campaigns.