Today’s new feature is quite simply a button that lets you resend a campaign to those contacts that didn’t open the original email, therefore reducing the time and effort it used to take before. Sorry about that.

This new feature works by automatically placing these ‘unopened’ contacts into a new group for you, which you can rename and then select when scheduling your campaign to resend.

How to use this auto ‘create new group’ feature:

1. Go into the report for the campaign you previously sent and underneath the ‘More Reports’ section, click on ‘Not Opened Report’.

2. At the bottom of the list of contacts displayed, click on the new link titled ‘Create a new group with these contacts’.

3. A message bar will then appear saying the contacts are being importing into a new group and might take a few minutes.

4. Refresh your screen after a few minutes and you’ll see a new contact group has been generated, which you can rename if wish.

5. To resend the email campaign, go to Send/Schedule Campaign and simply select the new contact group of unopened contacts.

If you have any questions or need any help using this feature, please call Mark on 0845 313 0912.

The first is a Not Opened report which allows you to view and export the recipients that did not open your email campaign. The second is Opened But Not Clicked report which allows you to view and export recipients which opened your campaign but did not click on any links, allowing you to follow up further if you wish.

Both of these new reports can be accessed from the Delivery Overview report. You'll find them listed in the More Reports section underneath all of the usual statistics.