When it comes to the design of your email campaign, keep the content and layout simple.  The design of your email is important, from a readability, usability and branding viewpoint, but in the end the design is not the main element that will get you conversions.  Always remember the basics (your subject line, main heading, the width of the email, how it looks in the preview pane, etc.)  Avoid making the email look 'too busy' by not having too many messages or offers on there.

Be original

There’s a good chance that your recipients receive plenty of emails on a daily basis, so you need to distance yours from other emails by being original and different.  Making your email stand out you will help lead to increased attention.  Of course, this doesn’t mean you should forget the basics.

Gain attention

The initial purpose of your email template design is not to impress your recipients, but to grab their attention. Once you have caught their eye, it is the job of your content to do the rest.  Do not let your email design become too excessive: keep to a simple, effective design and make sure your content is visible and engaging.

Remember it’s the copy that sells, not the design.

Size doesn’t matter.  Whether you’re an SME, a small-growing business or just one man and his dog, we understand that the thought of using any online marketing activities, let alone email marketing might be a daunting one.  You may have concerns about a lack of email addresses or on how to create a professional looking email.  That’s where Suite26 can help.

Here are 5 simple steps to you help build your email list, engage with your customers and follow up on your campaign results.

1. List building by collecting email addresses

The quickest and most effective way of collecting valid email addresses from customers who are interested in your products or services is to provide an email opt-in subscribe form on your website so that customers can sign-up to receive your newsletters or promotional offers.  The other way is to get your employees to actively ask customers for their email addresses at every point of contact, whether it’s by phone, face-to-face or online.

2. Understand your customers and carefully plan your email messages

First you need to understand your customer base and consider how they can benefit from X, Y or Z news or offers. What do they see as value?  If you plan to send a regular email newsletter, make sure it’s newsworthy and of interest to the reader.  Separate your customers into specific groups depending on their interests, location, purchasing amounts and more.  Then send targeted emails that specifically relate to their needs and interests.  Also consider the best day(s) and time(s) to send your emails, giving them the best chance of being read.

3. Creating your email template

Create an email campaign that will grab the readers' attention, engage them and get them to respond e.g. sign-up, contribute, trial or buy.  Use a professional looking, properly designed HTML email template as it can be the difference between inbox or junk folder delivery.  Having a custom-built email template designed for you can give your messages a professional look and feel each time you send, helping your customers to instantly recognise your brand and help increase traffic straight to your website.

4. Write content that will engage customers

When it comes to writing your content remember these key points:

• Keep it simple – both your subject line and your message

• Decide what the objective is for the email - what do you want the customer to do next?

• Use clear, well placed call-to-action buttons or words that will direct recipients through to a specific webpage

• Carefully consider your opening paragraph as this is what will initially be seen by customers in their email program’s preview panel.  You must be able to grab their attention in a few seconds and make them want to open it and read on.  Personalising the email with the recipient’s name can help achieve this.

• Always use fresh and interesting new content on each and every send

• Make sure there’s good ratio between text and images.  Too many images and not enough text can make the email look like spam to Outlook, Hotmail, Yahoo email filters

5. Understand your results and what to do next

Unlike other marketing activities, email marketing provides results and a return on your investment.  After sending your campaign you’ll immediately receive stats showing who’s opened your email, who’s clicked through to your website and much more.  You’ll then be able to determine which customers are interested by how many times they’ve read your email and exactly how interested they are by the number of times they’ve clicked, and what links they’ve clicked on.  With this information you can plan to follow up with another email specifically targeting these interested customers.

Have You Started Email Marketing Yet?

So if you’re a small business still unsure whether to start using email marketing, simply follow the steps above and you'll have no problems at all.  With a little effort at the beginning, you’ll soon see that email marketing works, not to mention it has one of the best Return-On-Investments of all marketing activities.  So don’t be put off, give us call on 0845 313 0912 and we’re happily have a chat about your requirements.  We’re here to help you get your email marketing underway.

We all talk about permission based email marketing and how important it is to ensure your mail is delivered reliably to your recipient's inbox, but this article shows that while a recipient may technically have given permission to receive your mail they did not actually request it.

In the example they provide they show that the sender required users to give permission to be on their mailing list before allowing them to carry out a primary function on their website (effectively a forced opt-in) and thus the sender experienced a large number of complaints and delivery problems.

So, here's a few points you should remember:

• Recipients should always request to receive your mailings (for example a sign box on your website or a tickbox shown next to other forms on your site)
• Make sure that potential recipients know what your mailings will be about, how often they should expect to receive them and re-affirm that they can unsubscribe at any time.
• Don't force a recipient to sign up to your mailing list before being able to achieve some task on your site.
• Don't assume that just because somebody has given you their email address that they want to be on your mailing list.   You must always provide a mechanism (ie; tickbox) for them to indicate they want to be on your mailing list.   Adding your entire address book from Outlook is not an option!
• Ensure that recipients can unsubscribe from your mailings with one click and that you honour that unsubscribe from that day forward (Suite26 will do this for you automatically but you must ensure any further back-end databases you may have honours the unsubscribe too)

Finally, the AOL article touches on the topic of engagement.   AOL, among others, keep statistics on how many users click on your mail, how many click to display images, how many click the spam button, how many reply, how many click the not spam button along with other metrics to figure out how engaging your mailings are.   If you regularly get a low engagement score then you could find your mails ending up in the spam folder or maybe not even being delivered at all!   We will be writing more on engagement and the future of deliverability in some upcoming blog posts.

You can read the full article on the AOL blog here: http://postmaster-blog.aol.com/2009/12/03/p/