Please note we have now fixed the issue with the file uploads in Suite26 today.

You are again now able to upload CSV files when importing your contact lists and upload images for your email campaigns.

Thank you,

The Suite26 Team

Please note we are experiencing an issue with file uploads in Suite26 today.

This includes CSV file uploads when importing contacts and all image uploads for email designs. The technical team are currently looking into the issue and we hope to have this fixed as soon as possible.  Apologies for any inconvenience caused.

Please keep an eye out for the next service update.

Thanks,

Suite26 Team

Email Marketing Tip:

We have recently noticed that some web browsers are stopping the export contacts task from completing, therefore leaving some customers wondering where their downloaded file has gone. Fear not, here is how you can retrieve it:

- Click on Contacts in the top menu
- On the Contacts dashboard, find the widget box called Recent Contact Exports
- If it’s not on your dashboard, click on Add Widget
- In the Recent Contact Exports widget there will be a record of your recent export

- Click on Details
- Click on Download File

This will now give you your export contacts on a CSV file.

Following on from our improvements to the contact export functionality, we have now updated the contact import with some new features:

• New 4 stage process.
• Progress bar while file uploads into the system.
• Create a contact group at the same time as importing.
• Indicate the first row in your file contains headers.
• Update your existing contacts using the import process.
• Additional options regarding blank and/or invalid e-mail addresses.
• View import errors.
• Recent history of contact imports.

For full instructions, please see our help article on importing contacts into Suite26 from a text file.

We've recently made some improvements to our export contacts functionality.

• You can now select which contacts you wish to export.  This includes all contacts, a contact group, a saved filter or a custom subset which you create on the fly using the segmentation filter.
• You can choose 5 different text file types to export to.
• You can select which fields appear in your export.
• We've added a progress bar while the system writes your file so you can see that the system is still active during large downloads.

On top of those changes you can also view your recent exports from the contacts dashboard and re-download the file.

Please see our step-by-step guide to exporting contacts for full details.