Suite26 allows you to personalise the subject line and content of your email marketing campaign with data pulled from your contacts database.  This will help to project a more personal and friendlier image for your email marketing campaign and help encourage recipients to open the email.

The majority of the contact data fields and any custom fields you setup within Suite26 can be inserted into either the subject line, email content or both.

How to Personalise your subject lines:

If, for example, you wanted to add the recipient's first name to your subject line you would place the following piece of code into your campaign details: {FIELD($firstname)}

Simply follow these steps to add personalisation to the subject line:

-Go into your email campaign
-Click on Edit Primary Content
-Scroll down to Insert Field

-Click on the dropdown menu and select your required data field (e.g. First Name)
-Click on Insert
-Highlight the code and copy it

-Come out of the edit primary content screen
-Click on Edit Campaign details
-Click on the Subject line field and paste in the code.

The number 1 rule to remember when creating your email campaign: simplicity is the key.

When it comes to the design of your email campaign, keep the content and layout simple.  The design of your email is important, from a readability, usability and branding viewpoint, but in the end the design is not the main element that will get you conversions.  Always remember the basics (your subject line, main heading, the width of the email, how it looks in the preview pane, etc.)  Avoid making the email look 'too busy' by not having too many messages or offers on there.

Be original

There’s a good chance that your recipients receive plenty of emails on a daily basis, so you need to distance yours from other emails by being original and different.  Making your email stand out you will help lead to increased attention.  Of course, this doesn’t mean you should forget the basics.

Gain attention

The initial purpose of your email template design is not to impress your recipients, but to grab their attention. Once you have caught their eye, it is the job of your content to do the rest.  Do not let your email design become too excessive: keep to a simple, effective design and make sure your content is visible and engaging.

Remember it’s the copy that sells, not the design.

When it comes to email marketing, no business can be too small.  No matter how many customers or members you have, businesses of all sizes can benefit from using email marketing.

Size doesn’t matter.  Whether you’re an SME, a small-growing business or just one man and his dog, we understand that the thought of using any online marketing activities, let alone email marketing might be a daunting one.  You may have concerns about a lack of email addresses or on how to create a professional looking email.  That’s where Suite26 can help.

Here are 5 simple steps to you help build your email list, engage with your customers and follow up on your campaign results.

1. List building by collecting email addresses

The quickest and most effective way of collecting valid email addresses from customers who are interested in your products or services is to provide an email opt-in subscribe form on your website so that customers can sign-up to receive your newsletters or promotional offers.  The other way is to get your employees to actively ask customers for their email addresses at every point of contact, whether it’s by phone, face-to-face or online.

2. Understand your customers and carefully plan your email messages

First you need to understand your customer base and consider how they can benefit from X, Y or Z news or offers. What do they see as value?  If you plan to send a regular email newsletter, make sure it’s newsworthy and of interest to the reader.  Separate your customers into specific groups depending on their interests, location, purchasing amounts and more.  Then send targeted emails that specifically relate to their needs and interests.  Also consider the best day(s) and time(s) to send your emails, giving them the best chance of being read.

3. Creating your email template

Create an email campaign that will grab the readers' attention, engage them and get them to respond e.g. sign-up, contribute, trial or buy.  Use a professional looking, properly designed HTML email template as it can be the difference between inbox or junk folder delivery.  Having a custom-built email template designed for you can give your messages a professional look and feel each time you send, helping your customers to instantly recognise your brand and help increase traffic straight to your website.

4. Write content that will engage customers

When it comes to writing your content remember these key points:

• Keep it simple – both your subject line and your message

• Decide what the objective is for the email - what do you want the customer to do next?

• Use clear, well placed call-to-action buttons or words that will direct recipients through to a specific webpage

• Carefully consider your opening paragraph as this is what will initially be seen by customers in their email program’s preview panel.  You must be able to grab their attention in a few seconds and make them want to open it and read on.  Personalising the email with the recipient’s name can help achieve this.

• Always use fresh and interesting new content on each and every send

• Make sure there’s good ratio between text and images.  Too many images and not enough text can make the email look like spam to Outlook, Hotmail, Yahoo email filters

5. Understand your results and what to do next

Unlike other marketing activities, email marketing provides results and a return on your investment.  After sending your campaign you’ll immediately receive stats showing who’s opened your email, who’s clicked through to your website and much more.  You’ll then be able to determine which customers are interested by how many times they’ve read your email and exactly how interested they are by the number of times they’ve clicked, and what links they’ve clicked on.  With this information you can plan to follow up with another email specifically targeting these interested customers.

Have You Started Email Marketing Yet?

So if you’re a small business still unsure whether to start using email marketing, simply follow the steps above and you'll have no problems at all.  With a little effort at the beginning, you’ll soon see that email marketing works, not to mention it has one of the best Return-On-Investments of all marketing activities.  So don’t be put off, give us call on 0845 313 0912 and we’re happily have a chat about your requirements.  We’re here to help you get your email marketing underway.

We've added a new feature into Suite26 today that allows you to import your e-mail campaign content directly from a URL.

Many of our customers have their e-mail campaigns designed by agencies which then host them online to view, whilst some customers design their campaigns in a program such as Dreamweaver and then host their on their own webspace for testing.

When you create a new campaign with Suite26 you simply need to enter the URL where your campaign is hosted when you reach stage 3 of the add wizard:

Suite26 will then go to that URL and get the HTML and CSS along with downloading the images into the File Manager.

After a few seconds you should automatically have your campaign content created and fully hosted within Suite26.   The import process will even automatically create the plain text version based on the text within your campaign.

All you need to do is check the content, make any final adjustments or changes and you are ready to send!