Please note we have now fixed the issue with the file uploads in Suite26 today.

You are again now able to upload CSV files when importing your contact lists and upload images for your email campaigns.

Thank you,

The Suite26 Team

Please note we are experiencing an issue with file uploads in Suite26 today.

This includes CSV file uploads when importing contacts and all image uploads for email designs. The technical team are currently looking into the issue and we hope to have this fixed as soon as possible.  Apologies for any inconvenience caused.

Please keep an eye out for the next service update.

Thanks,

Suite26 Team

We are pleased to announce a new email marketing feature for Suite26, the first of many improvements and new functionality to be added in the coming weeks, aiming to make your email marketing more effective.

Today’s new feature is quite simply a button that lets you resend a campaign to those contacts that didn’t open the original email, therefore reducing the time and effort it used to take before. Sorry about that.

This new feature works by automatically placing these ‘unopened’ contacts into a new group for you, which you can rename and then select when scheduling your campaign to resend.

How to use this auto ‘create new group’ feature:

1. Go into the report for the campaign you previously sent and underneath the ‘More Reports’ section, click on ‘Not Opened Report’.

2. At the bottom of the list of contacts displayed, click on the new link titled ‘Create a new group with these contacts’.

3. A message bar will then appear saying the contacts are being importing into a new group and might take a few minutes.

4. Refresh your screen after a few minutes and you’ll see a new contact group has been generated, which you can rename if wish.

5. To resend the email campaign, go to Send/Schedule Campaign and simply select the new contact group of unopened contacts.

If you have any questions or need any help using this feature, please call Mark on 0845 313 0912.

Email Marketing Tip:

We have recently noticed that some web browsers are stopping the export contacts task from completing, therefore leaving some customers wondering where their downloaded file has gone. Fear not, here is how you can retrieve it:

- Click on Contacts in the top menu
- On the Contacts dashboard, find the widget box called Recent Contact Exports
- If it’s not on your dashboard, click on Add Widget
- In the Recent Contact Exports widget there will be a record of your recent export

- Click on Details
- Click on Download File

This will now give you your export contacts on a CSV file.

Suite26 allows you to personalise the subject line and content of your email marketing campaign with data pulled from your contacts database.  This will help to project a more personal and friendlier image for your email marketing campaign and help encourage recipients to open the email.

The majority of the contact data fields and any custom fields you setup within Suite26 can be inserted into either the subject line, email content or both.

How to Personalise your subject lines:

If, for example, you wanted to add the recipient's first name to your subject line you would place the following piece of code into your campaign details: {FIELD($firstname)}

Simply follow these steps to add personalisation to the subject line:

-Go into your email campaign
-Click on Edit Primary Content
-Scroll down to Insert Field

-Click on the dropdown menu and select your required data field (e.g. First Name)
-Click on Insert
-Highlight the code and copy it

-Come out of the edit primary content screen
-Click on Edit Campaign details
-Click on the Subject line field and paste in the code.

Dear customers,

We have temporarily removed the Saved Contact Filters feature from Suite26 due to ongoing technical issues.

The feature requires a complete overhaul and unfortunately we are unable to offer a completion date at this stage.

We apologise for any inconvenience this may cause to your customer segmentation plans on your email campaigns.  Announcements on its development will be posted here.

If you have any questions or concerns, please call us 0845 313 0912.

Kind regards,

The Suite26 Team

By following Suite26 on Twitter, you will be able to keep up to date with the latest news, offers and discover how to stay ahead of your competitors.

Follow Suite26 and be the first to receive:
1. Helpful tips and advice on how to improve your email campaigns – Engage more customers - increase sales – grow your business.

2. News and updates on Suite26 – New features and developments giving you more for your money!

3. Insights into the busy world of Email Marketing - Keep up to date with and compare your stats against the latest market trends.

4. Exclusive offers and competition news – awarding customers and helping you save more!

5. Networking opportunities to build your contacts – More contacts - more referrals? More sales opportunities?

You can now enjoy a personal one-2-one training session and demonstration on Suite26 without even having to leave your desk, via a free online webinar.

If you need some help getting started or simply want to be guided through Suite26 step-by-step, just give us a call and we'll arrange a date and time to do it that's convenient for you. We can even do it there and then if you'd prefer.

How to book your free webinar demonstration:

1. Call 0845 313 0912 or email enquiries@26.co.uk and tell us when you'd like to do it
2. We'll email you an invite with clear instructions on how to join the webinar
3. Once you're in, just sit back, relax and let us do the rest. We'll show you how to make the most of Suite26 and improve your email marketing.

You'll learn how to:

• Create and send a personalised email campaign in minutes, including adding logos, images and links
• Import and edit your own customised email template
• Track, follow up and improve on your campaign performance
• Import your email lists into Suite26 with ease
• Set-up a subscribe form for your website to collect email addresses and build your database
• Create additional users and clients for your account
• And much more...

No matter what level of email marketing experience you have, failing to follow these simple email marketing best practices can affect your email campaigns’ success.

By sticking to this checklist, you can help guarantee more opens, clicks, responses and ultimately sales, (if that’s your goal?)

Branding:

• Does your email feature your logo, corporate branding and colours?
• Does the branding on your email match the same style and feel as your website?

Content:

• Does your message contain the benefits to the reader? How will they benefit from your offer, latest news or new product or service etc?
• Does your email include well-placed, clear and compelling call-to-actions? Is it obvious what you want them to do next?
• Is your email well structured and have an even balance between text, images and links?
• Have you avoided using spammy words in your subject line and body text?
• Is your subject line intriguing and persuasive enough to make the recipient want to read on?

Personalisation:

• Have you tried personalising your email with the customer’s name, yet without over-personalising the email?
• Is your ‘From Name’ a named person or just a generic one such as info, sales or support? Using a name can help make it feel friendlier.

Data Management:

• Have you recently checked to see how up to date your email address data and contact groups are?
• Is your sign-up process as easy as it can possibly be? Have you personally tested it recently?

Legal Bits:

• Does your email contain any of your corporate details? Full company name, head office address, a contact number?
• Is your unsubscribe link clearly visible, simple and straightforward?

Technical Design & Testing:

• Have you tested the your email to see how it renders in different mail clients and web browsers? Outlook, Hotmail, Yahoo etc?
• Have you included a link for the email to be viewed in a new web browser page?
• Do your images have alt text so that content will still appear even if the images cannot due to certain mail client settings?
• Have you kept the resolution size of your images and logos small and checked that they load properly and quickly?

If you can tick all these boxes, you’re ready to go!

You can now have Suite26 training at your office. Call 0845 313 0911 to book your session.

From the comfort and convenience of your own office you can now become an expert in the art of email marketing with Suite26.

Master how to:

• Import your contacts with ease

• Create and send targeted and personalised email campaigns in minutes

• Import your own customised template, logos, links and more to personalise your messages

• Track, follow-up and improve on your campaign performance

• Collect email addresses and build your database from your website

• And much more...

We guarantee you'll be able to create and send HTML emails, track responses and measure the effectiveness of your email campaigns to your customers. See firsthand how easy it is to use Suite26 to expand your business.

Call Ricky or Mark on 0845 313 0911 or email enquiries@26.co.uk to book or find out more about your One-2-One training session.