We have recently emailed all our customers with a link to the survey and we would greatly appreciate if you could spare a few minutes of your time to complete it.

If you have not receieved your copy of the email and would like to enter the survey, please call us on 0845 313 0911 or email enquiries@26.co.uk to request a copy.

We will be running the survey until 3pm on 3rd February 2012.

Thanks in advance for your participation and comments.

The Suite26 Team

You are again now able to upload CSV files when importing your contact lists and upload images for your email campaigns.

Thank you,

The Suite26 Team

This includes CSV file uploads when importing contacts and all image uploads for email designs. The technical team are currently looking into the issue and we hope to have this fixed as soon as possible.  Apologies for any inconvenience caused.

Please keep an eye out for the next service update.

Thanks,

Suite26 Team

Thanks again for your continued support this year and we hope you have a happy new year!  Don't forget, our comprehensive Help Centre is always at hand to help you.

See you in 2012!

Pick your preferred layout and simply add your text and images to create that perfect email for your:

- Christmas and New Year opening times
- Christmas promotion
- End of year newsletter

Templates can be located by going into the edit primary contect section and clicking on 'Use A Temple' on the right hand side.

At the top of your email:

Remind them why they are receiving your email
You are receiving this email...
-Because you are a customer of X.
-Because you signed up to X newsletter.
-Because you are a subscriber to X emails.

This will help the recipient immediately recognise who you are and remind them why they are getting the email.

Use a Viewonline Link to help display blocked and unloaded images
Most mail clients will not display the images on your email, so inserting a viewonline link at the top of your email will help encourage recipients to open up the email in a new web browser page. This will display all the content and images in full.

Try including:
-Problem seeing the images? [viewonline]Click here to view this email in your web browser [/viewonline].
-Images not displaying? [viewonline]View the full email online here [/viewonline].

This will help to get the email opened and avoid recipients possibly ignoring or deleting the email because they’ve been put off by the email looking incomplete.

At the bottom of your email:

Include full company details
Always include your company name, address and contact details at the foot of your email. This will help you build and maintain trust with the recipient. Emails without full company details can look illegitimate and untrust worthy, which could lead to the email being marked as spam.

Make the unsubscribe link easy to find
Avoid burying the unsubscribe link amongst a paragraph of text or changing its colour so that it doesn’t clearly stand out against your email’s background colour. If a recipient is no longer interested in receiving your emails, make it easy for them to locate the unsubscribe link, rather than running the risk of the recipient getting annoyed and marking the email as spam.

Please note we are currently experiencing a large number of IP address blocks with Hotmail resulting in a high number of emails being bounced.

We are working to resolve these IP address blocks and will report once the situation has improved and emails are getting through to Hotmail recipients again.

Please avoid sending any emails to Hotmail addresses until further notice.

We apologise for any inconvenience caused and thank you for your patience.

The sending systems are now back up and should be gradually coming back up to full speed again.

Thank you for your patients.

New RAM for a physical server at our data centre was meant to delivered and installed at 9.00 this morning, but the courier company got there too early when the Data Centre was still closed, and so left without waiting to leave it with the reception.

Our technicians got there at 9.30 to collect and install the RAM to help resolve the sending issues, but were unable to add the extra required RAM.

We have been on the phones to the courier company all morning expressing our dissatisfaction with them as well as trying to get this resolved as soon as possible.

Delivery has been rescheduled for this afternoon and we are now trying to arrange for the technicians to get there to do the work as soon as possible.

We can only apologise for this for unforeseen mishap, and also for any further inconvenience this causes you.

Further updates to follow.

A high volume of emails is expected to be scheduled for dispatch around 1pm today, so we would advise holding off sending any cmpaigns until later on today, or even tomorrow if possible.